1.1. We accept returns for eligible products within 3 days/ 72 hours of delivery, subject to our Return Policy.
1.2. To initiate a return, please contact our customer service team for instructions. Returned products must be in their original condition and packaging.
2. Replacement Return Policy :
1. Eligibility for Replacement:
– Products may be eligible for replacement if they are found to be faulty, defective, or damaged upon receipt.
– To be eligible for replacement, the product must be unused, in its original packaging, and accompanied by proof of purchase.
2. Initiation of Replacement:
– To initiate a replacement, please contact our customer support team on the same day of receiving your order. You must provide photographic evidence of the fault or defect.
– Our customer support team will assess your request and provide instructions on how to return the product for replacement.
3. Return Policy -Shipping:
– You are responsible for arranging and covering the cost of return shipping for eligible products. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
– We don’t take responsibility for lost or damaged items you return. Make sure you pack them well to avoid damage during shipping.
4. Inspection and Approval:
– Once we receive your returned item, our customer support team will inspect it to verify the reported fault or defect.
– If we confirm that the product is faulty, defective, or damaged, we will proceed with the replacement process. If we don’t confirm a fault or defect, we’ll return the product to you, and you’ll cover the expenses.
5. Replacement Process:
- If your product qualifies for replacement, we will promptly arrange to ship a replacement to you, depending on product availability.
- We will ship the replacement product to the same address as the original order, unless you specify otherwise.
7. Non-Replaceable Items:
– Certain items may not be eligible for replacement, including:
– Products that have been damaged after receipt.
– Customized or personalized products.
– Products that are not in their original packaging.
– Products that are returned without prior authorization.
8. Changes to Replacement Policy:
– We reserve the right to update or modify this Replacement Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Replacement Policy, please contact us at ntchelpdesk9@gamil.com Thank you for choosing Neeraj Trading Company!